Common
Getting Started
Updates
Writing & Editing
Categories & Taxonomies
Editor Blocks
How To’s
Features
Translations
JetPack
3rd Party API
Troubleshooting
Development
About The Theme

Frequently Asked Questions

Here are the answers to the most common questions we get from customers just like you.

Is CONJ theme responsive, mobile, and retina ready?

Yes, the theme is fully responsive and displays beautifully on desktop, mobile and all devices in between.

Is CONJ theme compatible with the latest version of WordPress?

Yes, it is our duty always to keep the Conj - eCommerce WordPress Theme up-to-date and to work with the latest version of WordPress.

Can CONJ theme be used in different languages?

Yes, the Conj - eCommerce WordPress Theme is fully translation-ready and localized using the GNU framework. It is the standard way to translate WordPress core and almost any other theme or plugin.

Can I use the theme on WordPress.com?

Basically, Conj - eCommerce WordPress Theme is designed to work specifically with self-hosted WordPress environment; However, in case you have a WordPress.com Business plan, you can also upload your own custom theme to your site.

Can I use 3rd party plugin in conjuction with the theme?

Sadly we can’t guarantee compatibility with every single plugin available on the WordPress marketplace. However, have peace of mind knowing that Conj – eCommerce WordPress Theme is coded perfectly and will work excellently with any 3rd-party plugin coded to WordPress best practices.

Do you offer a hosting service?

No. You need to find suitable hosting service by your own. Although, you may want to check out our recommended service provider or dedicated WordPress web hosts listed here.

I have issues with hosting, can you help?

It is best to reach out directly to your hosting provider for assistance with any server issues.

Do you offer design and customization services?

Unfortunately, we can’t offer individual theme or plugin customizations or take on any client projects.

Do I need knowledge of WordPress?

While a working knowledge of WordPress is not required, it will definitely help you get the most out of the Conj - eCommerce WordPress Theme.

We’ve provided detailed install and setup articles in our documentation to get you started, however, keep in mind that general WordPress questions are sadly beyond the scope of support we provide.

Can you upload my content for me?

Unfortunately as everyone’s needs are different, we are unable to upload your content for you.

Can I use a child theme?

The child theme is available in your download package free of charge.

Is CONJ theme compatible with the WordPress Multisite?

Yes, rest assured that the Conj - eCommerce WordPress Theme is compatible with WordPress Multisite, you don’t need to apply any additional settings, just install the theme and use it within a multisite network setup.

Will I receive future theme or plugin updates?

Yes. We update Conj – eCommerce WordPress Theme with each WordPress or WooCommerce release, plus are constantly adding new components, editor blocks, demo pages, and e-Commerce features as well.

Do you provide phone support? Skype or Facetime?

Sadly, we don't offer phone or video call support at this time.

Can I remove your footer credit?

Yes, we don’t require you to have a backlink to our product page on Themeforest although we do appreciate it if you do.

Can I add my own logo?

Sure, we want your new website to reflect your unique brand.

How often do you release new updates?

We are continuously creating new stuff for the Conj - eCommerce WordPress Theme and releasing updates on a regular basis, at least 1-2 updates per month with consistent features and new blocks added.

Can Conj PowerPack plugin be used with any theme?

No, note that this extension is designed to work specifically with Conj – eCommerce WordPress Theme, as it will not function with any other.

What payment methods do you accept?

All payments are handled through the Envato, and the marketplace accepts all major credit cards, debit cards, Skrill and PayPal.​

How do I download the files after purchase?

Once your payment is completed through the Envato you’ll receive an order confirmation email with download link.

Where do I locate my Envato Purchase Code?

Each purchase code is a unique string of letters and numbers to verify that your copy of the Conj – eCommerce WordPress Theme is valid.

How long does my purchase code last for?

The Conj - eCommerce WordPress Theme is a supported item by default and includes item support for 6 months from the purchase date.

If you’re about to purchase the Conj - eCommerce WordPress Theme, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Can I Renew My Item Support?

If you have less than 6 months remaining on a support item you’re eligible to renew your support. For more information about Item Support renewals, please see Extending and Renewing Item Support.

Will I automatically be charged when my license expires?

No, The Conj - eCommerce WordPress Theme is a one time purchase.

Can I continue to use the theme after my pruchase code expires?

Yes, your website will remain intact even if you choose not to renew your support period. However, you will no longer be able to receive support and import theme demos.

If you have less than 6 months remaining on a support item you’re eligible to renew your support. For more information about Item Support renewals, please see Extending and Renewing Item Support.

My purchase code won’t activate, what do I do?

If the entered purchase code of yours does not activate, please refresh and try again. Sometimes it takes a second try to establish a connection with Envato’s activation server properly.

What is the purchase code validation for?

It is essential to keep your Envato purchase code up to date to unleash the full potential of the Conj – eCommerce WordPress Theme as without validating the purchase code, you will be unable to get support, and the following features of the theme will not function:

* One-click website demo import. * Importing pre-made templates. * Installing or updating CONJ PowerPack plugin. * Submitting support requests.

Can I use the theme for my clients?

Yes. You are free to use the Conj – eCommerce WordPress Theme to either build websites or transfer the license of your copy to your client when the project is finished.

Can I use the theme on a test site, then move it to a live/production environment when finished?

Yes, as long as the activation meets ThemeForest license agreements, you can activate your Envato purchase code on any temporary or local environment for development purposes.

Can I use the theme on multiple websites?

Yes. There are no restrictions such as domain lock-in on how many times you can download or use the theme, and you are free to install your copy on as many websites as you like. Conj – eCommerce WordPress Theme is distributed under the terms of the GNU GPL Version 3.

How do I get help with the theme?

Support for the theme is given for 6 months after you purchase the theme and is specific to questions around functionality, bugs, and basic implementation.

The only and easiest way to receive support is to leave a comment on the item page here. Make sure to check the box to receive an email notification, this way you can quickly click on the email and view our response.