The Conj - eCommerce WordPress Theme is a supported item by default and includes item support for 6 months from the purchase date. During those 6 months, our team is expected to be available to provide the item support services and answer your general questions about the item and how to use it.
If you’re about to purchase the Conj - eCommerce WordPress Theme, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
Availability of the author to answer questions.
Answering technical questions about item’s features.
Assistance with reported bugs and issues.
Help with included 3rd party assets.
Support for outdated version of the theme.
Hosting, server environment, or general WordPress troubleshooting.
If you have less than 6 months remaining on a support item you’re eligible to renew your support. For more information about Item Support renewals, please see Extending and Renewing Item Support.
The only and easiest way to receive support is to leave a comment on the item page here. Make sure to check the box to receive an email notification, this way you can quickly click on the email and view our response.
Follow the steps below to post a comment or submit a support request:
Sign in (or sign up!) for an Envato Market account.
Scroll to the bottom of the page and type your comment/question.
Then, click Post Comment.